Reference

How warga88 Handles Your Legal Rights

Q: Can I request a copy of all my account data?

Yes. Email support@warga88.club with your username and the subject line 'Account Data Request'. We will compile your personal information, account history and transaction records, then send them via email within 10 business days of receipt.

Q: How do I close my account permanently?

Email support@warga88.club with your username and 'Account Closure Request' in the subject line. We will verify your identity, process any remaining balance, and close your account within 5 business days. Closed accounts cannot be reopened.

Q: What should I do if I see an unauthorized withdrawal?

Contact our security team immediately at security@warga88.club or via live chat. Include your username and the transaction details. We investigate all unauthorized-access reports within 4 hours and can reverse fraudulent transfers within 24 hours where we confirm the breach.

When you open an account with us, your data, payments and account security follow clear operational standards.

Account data stays encryptedWithdrawals verified before transferSupport available in English and Bahasa Indonesia

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Our Legal Posture and Your Rights

warga88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

warga88 operates within jurisdictional boundaries where local law permits. Your account information — email, phone, deposit and withdrawal history — is held securely and never shared with third parties outside essential payment processors. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are logged

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and retained for audit purposes. Your account can be accessed, reviewed or closed by contacting our support team. We keep account records for the duration of your membership plus one year after closure, in line with local financial record-keeping standards. Any changes to your personal data
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or requests to remove information must be submitted in writing to our support email with your account username and the specific details you wish to modify.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact warga88 Support About Legal Matters

We offer multiple channels to ask questions about your account, data or legal standing.

Live Chat Open the chat widget in the bottom-right corner of the lobby. Available Monday to Sunday, 08:00 to 22:00 WIB. Ask about account access, data requests or any legal concern.

Email Support Send formal requests to [email protected]. Include your username, account email and a clear description of your inquiry. We respond within 24 hours on business days.

Phone Verification Call our team during office hours (09:00 to 18:00 WIB, Monday–Friday) to verify your account or request urgent clarification. A representative will direct you to the relevant department.

DATA & ACCOUNT SECURITY

How We Protect Your Information

Your account and payment data are central to what we do. We encrypt all transmissions between your device and our servers using industry-standard TLS protocols.

Encryption and Storage

All passwords, payment details and account activity are encrypted at rest. We store data in isolated environments separate from public-facing systems to prevent unauthorized access.

Cookie and Tracking

We use cookies to remember your login session and language preference. You can disable non-essential cookies in your browser settings; functional cookies are required to stay logged in.

Withdrawal Verification

When you request a withdrawal, we match your account name to the bank or e-wallet recipient. If details differ, your withdrawal is held pending manual review by our compliance team.

Data Retention

We keep transaction records for seven years as required by Indonesian financial regulations. Account profile data is retained for one year after you close your account.

Account Access Requests

Email [email protected] with the subject 'Account Data Request' and your username. We compile and send you a copy of your personal data within 10 business days.

Report a Concern

If you suspect unauthorized access or see unknown transactions, email [email protected] immediately. Include your username and a description of the issue; we respond within 4 hours.

Frequently Asked Questions About Legal and Account Rights

Below are the legal and account-security questions we hear most often from players in Indonesia.

Yes. Email [email protected] with your username and the subject line 'Account Data Request'. We will compile your personal information, account history and transaction records, then send them via email within 10 business days of receipt.

Your account remains active. However, if you have a balance and haven't logged in for 12 months, we may classify it as dormant. You can reactivate it anytime by logging in or contacting support. Dormant accounts are not closed automatically.

We retain detailed transaction records for seven years to comply with Indonesian financial audit requirements. Your deposit, withdrawal and game-play history is available in your account dashboard for the current year plus one previous year.

No. Payment data (bank or e-wallet details) is held only by warga88 and our licensed payment processor. Game studios see only your account ID and play outcomes, not your banking information.

Email [email protected] with your username and 'Account Closure Request' in the subject line. We will verify your identity, process any remaining balance, and close your account within 5 business days. Closed accounts cannot be reopened.

Contact our security team immediately at [email protected] or via live chat. Include your username and the transaction details. We investigate all unauthorized-access reports within 4 hours and can reverse fraudulent transfers within 24 hours where we confirm the breach.

You may request removal of non-essential data (phone number, home address) via email to [email protected]. However, we must retain your account email and transaction history for seven years under Indonesian financial law. Full deletion is not possible while your account exists.

How warga88 Handles Your Legal Rights

How to Contact warga88 Support About Legal Matters

How We Protect Your Information

Encryption and Storage

Cookie and Tracking

Withdrawal Verification

Data Retention

Account Access Requests

Report a Concern

Frequently Asked Questions About Legal and Account Rights

01 Can I request a copy of all my account data?

02 What happens to my account if I don't log in for a long time?

03 How long do you keep my transaction history?

04 Is my payment information shared with game studios or other platforms?

05 How do I close my account permanently?

06 What should I do if I see an unauthorized withdrawal?

07 Can I delete my personal data before closing my account?

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