Reference

Our Terms Shape How Your Account Works

When you open an account with warga88, you're agreeing to a set of terms that protect both you and the platform.

Account securityPayment methodsWithdrawal rulesData protectionSupport access
warga88 Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About Terms Questions

Live chat in-lobby Open your account, go to the chat icon in the bottom-right corner of the lobby, and ask about any term or policy question. Our team responds in minutes during operating hours.
Email support Send questions about account terms, data handling or withdrawal rules to our support mailbox. Response time is typically 24 hours; include your account username for faster resolution.
Account settings Your account menu lists the full terms, privacy policy and dispute procedures. You can request changes to your account restrictions or data access through the settings panel.
SECURITY SNAPSHOT

How We Protect Your Information and Account

Payment data encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted in transit and at rest. We never store your card or wallet PIN; payment details are tokenised and verified by the payment provider directly.

Account verification steps

Before your first withdrawal, we ask for identity confirmation (photo ID and a selfie). This protects you from fraudulent access and meets local payment compliance requirements.

Withdrawal hold procedure

Withdrawals are manually reviewed if you change account details or request unusually large amounts. This check prevents fraud and is part of our terms; you'll see the hold duration in your withdrawal history.

Data retention policy

We keep your account records for the duration of your membership plus 12 months after closure. You can request data deletion through support; some records (payment receipts, identity verification) stay longer for legal compliance.

Cookies and tracking

Our terms outline how we use cookies to recognise you on login, remember your game preferences and spot suspicious login attempts. You can disable non-essential cookies in your browser without losing account access.

Policy change notices

If we update our terms, we notify you via in-account message at least 14 days before the change takes effect. Continuing to use warga88 after that date means you accept the new terms.

Terms & Conditions Questions Answered

No. Our terms require one account per person, verified with your ID. Multiple accounts are grounds for account closure and forfeiture of any balance. If you have a duplicate account, contact support immediately to close it; we may reinstate one account if the second was accidental.

You cannot withdraw without first submitting identity verification. Our terms make this mandatory before funds leave your wallet. Verification takes 2–4 hours during business days. Players in Makassar and across Indonesia follow the same process to comply with local payment regulations.

No. Your payment method details are never stored in our system. Each transaction is tokenised and processed by the payment provider. We only keep a record of the deposit (amount, date, status) in your account history for your own records and dispute resolution.

Standard withdrawals via DANA, OVO, GoPay and QRIS are processed within 24 hours of approval. Bank transfers may take 1–3 business days depending on your bank. The exact timeframe is shown before you confirm the withdrawal in your account.

You'll submit a photo ID and a selfie holding your ID next to your face. This verifies you own the account and prevents fraud. It's a requirement under our terms to meet Indonesian payment law and to protect your funds from unauthorised access.

Yes. Submit a data-deletion request through support and we'll close your account within 5 business days. Some records (payment receipts, identity verification docs) are kept for 12 months for legal and fraud-prevention reasons. Other personal data is deleted after 30 days of account closure.

Contact support with your account details and describe the issue. Our team reviews disputes within 48 hours. If you're not satisfied, you can escalate to our compliance officer; the path is in your account settings. We aim to resolve disputes fairly and transparently.